Help

For questions or assistance with the My Plan Portal, please contact Health Share at myplanmemberportal@healthshareoregon.org.

Contact Health Share customer service at:

• 503-416-8090, or toll-free at 888-519-3845 (TTY/TDD 711)
• info@healthshareoregon.org

Please note that we cannot accept any personal information via email, such as your social security number, Oregon Health Plan or Health Share member numbers or any personal health information.

After sending an email, a Health Share staff member will be in touch with you within 24 hours. If you are a Health Share member, our response may come as a secure message, and you will need to set up a password to open the email.

• How do I know which health plans I belong to?

  Your physical, mental and dental health plans are listed on your Health Share ID Card, along with their customer service numbers. You can also contact Health Share Customer Service by email or phone: info@healthshareoregon.org or 503-416-8090.

• Where can I find more information about my health plans?

  You can find information on locations, providers, pharmacies, websites, and more for all of our health plan partners online or in your Member Handbook. You can also visit your health plan websites to learn more.

• Can I change my Health Share health plans?

  Yes, you can change your physical health and dental health plans. Members can change their plan coverage one time annually. Contact Health Share Customer Service by email or phone: info@healthshareoregon.org or 503-416-8090.

• Can I choose or change my own doctor, dentist, or therapist at Health Share?

  Yes. When you become a Health Share member, your physical health plan will assign you a primary care provider (PCP)—that’s your main doctor. This could be a clinic, doctor, nurse practitioner, or a physician’s assistant. You can change your PCP at any time by calling the physical health plan listed on your Health Share ID Card. All providers are listed online.

  You can also choose dentists, therapists and more from your dental and mental health plans. All providers are listed online, or you can call your dental plan or mental health plan listed on your Health Share ID card, and they’ll help you find the support you need.

• How do I update my address or other contact information with Health Share?

  Health Share can only accept updated member contact information from the Oregon Health Authority. Visit the Oregon Eligibility Portal (ONE) or call Oregon Health Plan (OHP) Customer Service at 800-699-9075 to update your address or other contact information. OHP call wait times can be high, so the portal is recommended.

• I’m new to Health Share. How do I get my current prescriptions filled?

  If you are a new member with Health Share and you need to get prescriptions filled right away, please contact the physical health plan listed on your Health Share ID Card. They will tell you what pharmacies you can use to fill your prescriptions.

  If you don’t have your Health Share ID card yet, contact Health Share Customer Service by email or phone: info@healthshareoregon.org or 503-416-8090.

• How do I make an appointment for mental health services, such as therapy?

  To make an appointment for mental health services, call the mental health plan listed on your Health Share ID card. Tell them what kind of service you’re looking for and they will help you find a provider. You can also view a list of providers online and, for outpatient services such as therapy, contact them directly.

• How do I make an appointment to see my doctor?

  If you need a medical appointment, call your main doctor (also known as your primary care provider or PCP). They’re listed on your Health Share ID card. When you call your PCP for an appointment, be sure to:

  • Tell the office or clinic that you are a Health Share member
  • Give them the name of the physical health plan listed on your Health Share ID card ( CareOregon, Kaiser, Providence, or Tuality)
  • Give them your name and Member Number
  • Tell them why you need an appointment
  • Call in advance for appointments that are not emergencies. If you are sick and need to see someone the same day, tell the clinic’s staff person.

• How soon can I get an appointment with my main doctor (primary care provider)?

  You should be able to get a routine or follow-up appointment within one month. If you have an urgent issue, you should be able to get an appointment within 48 hours.

  If you have questions or concerns about getting a timely appointment, please contact Health Share Customer Service for help.

• I’m pregnant! What should I do?

  Visit the Oregon Eligibility Portal (ONE) or call Oregon Health Plan (OHP) Customer Service at 800-699-9075 right away to let them know you are pregnant. Pregnant women are eligible for prenatal care including regular appointments with a pregnancy care provider, ultrasounds, labor and delivery, and care after giving birth. They also qualify for added benefits, such as prescriptions for glasses and more dental services.

• Can I get language interpretation services at my appointments?

  Need a translator or sign language interpretation? You can have a translator at your appointment, free of charge. Just let your provider’s office or clinic know you need a translator when you call to make an appointment.

• Can I get a ride to and from my appointments?

  Yes. Oregon Health Plan members can request free trips to covered health care appointments. Health Share members can call Ride to Care at 503-416-3955 (local) or toll free at 1-855-321-4899 (TTY/TDD 711) to arrange a ride.

• What if I need to see a dentist?

  Call the number for your dental plan listed on your Health Share ID Card. Your dental plan can help you find a dentist in your area or help you figure out whether you can continue to see your current dentist. You can also look for a dentist on your dental plan’s provider directory.

• What if I need to see a specialist?

  If you think you need to see a specialist or other provider, make an appointment with your primary care provider (PCP) first. Your PCP will decide which services and tests you may need, and refer you to a specialist or other provider if needed. However, you can see specialists for some kinds of care without seeing your PCP first. You can read more about this in your Health Share Member Handbook.

• How do I report, fraud, waste, and abuse?

  Health Share reports all verified cases of fraud to the Medicaid Fraud Control Unit (MCFU). We encourage you to report incidents of suspected fraud, waste, or abuse.

• Can I receive information in a different format?

Yes, you can receive information in different languages, paper format, large print, electronic format, audio tape, oral presentation (face-to-face or on the phone), or in Braille at no charge. If you would like information a different format, please call Health Share Customer Service at 503-416-8090. The toll-free number is 888-519-3845. Our TTY/TDD number is 711. Your information will be provided within 5 business days.